Devices That Qualify
( Clean IMEI )
No Internal or External Damage
24 Months or More Recent
Must Not Be Refurbished
If your devices qualify, we will ship out a return kit with your new requested device. Once you receive the return kit, follow the instructions on how to restore and package your trade-in to receive credit.
Device That Won't Qualify
Reported Lost or Stolen ( Bad IMEI )
Has Internal or External Damage
24 Months or Older
Refurbished or Repaired by Third Party
If your device fails to qualify, we may still be able to help assist you with obtaining a new device. Simply reach out to our support team for additional assistance.
Once we receive your trade-in, we will review the device to make sure it meets our standards. The remaining credit (*if any) will be applied to your subscription for the next 2 years. You will be notified before and when the credit will expire.
If for some reason you ship a device that does not qualify as stated above, we will be forced to ship the device back to the return address with a penalty fee of $25.