Inc.

REFUND POLICY

 

This Return Policy ("Policy") covers Fyinance, Inc. (“Fyinance”). This entity may be referred to as "we," "us," and "our" throughout this Policy.

 

If you are not 100% satisfied with your purchase, within 14 days from the purchase date, you may apply in writing to:

 340 E 1st St PO BOX 491 Tustin, CA 92781

To request a refund of the services you purchased. Please include a brief description of why you are requesting a refund. Refunds may only be issued for monthly service fees for the month immediately prior to the refund request or at issue. 

 

Refunds are issued on a discretionary basis. You are advised that Fyinance Inc. provides a subscription service, and once the service becomes disseminated to you, it is impossible to retract, redact you of the service rendered and therefore every refund request will not necessarily be honored.

 

Factors for having your request approved include:

 

-Technical Difficulty Accessing Fyinance Inc. services through web or mobile-based platforms. 

 

-Length of time that has elapsed since purchase of any Fyinance Service. 

 

-Whether the purchase was the result of a fraudulent transaction (proof required).

 

-The circumstances and reason you provide for requesting the refund included in your individual request. 

 

Cancelling an Order

 

You can cancel your order anytime before the shipment of your order. After delivery, if you are not satisfied with your item, you may return it within 7 days of receiving it. Simply email fyinanceadmin@fyinance.net. Please note, any opened items may be subject to a re-stocking fee up to 15%. 

 

 

Conditions

 

Please read all conditions below. If conditions are not met, Fyinance reserves the right to refuse the return or to charge a restocking fee not less than 15%.

 

  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

  • Fyinance is not responsible for personal data or items left in returned merchandise.

  • Fyinance is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us.

 

Damaged or Defective Merchandise

 

If your order is damaged during transit or defective, please contact us immediately at (949)346-7204 during normal business hours or email us at fyinanceadmin@fyinance.net. All damages must be reported within 24 hours of delivery. 

 

Merchandise Not Received

 

Before contacting us, please check with your neighbors or members of your household. if your tracking information shows delivered but you are claiming non-receipt of the merchandise, we will need to file a shipping claim. All shipping claims must also be reported within 24 hours. If you report 'non-receipt' of merchandise after the 24 hour window, we may not be able to file a shipping claim. Once we obtain the necessary information, we will file a shiipping claim on your behalf. In some cases, shipping claims may take 5-10 business days to complete.

 

 

 

© 2019 Fyinance Inc. All rights reserved. Last Updated: 01/29/2019.

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